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Terms & Conditions

Last updated October 2022

Eat Castelli Romani LLC., a Georgia limited liability company (‘’Eat Castelli Romani’’), offers food and wine vacations to Italy.


By visiting www.EatCastelliRomani.com you accept to and agree to be bound by the following terms and conditions, including our disclaimer, privacy policy and booking terms and conditions posted on this website and incorporated herein reference.


When referencing the words ‘’you’’, ‘’your’’, or ‘’customer’’ we are referring to anyone/party that visits or views our website. Eat Castelli Romani (‘’company’’, ‘’I’’, ‘’we’’, ‘’our’’ or ‘’us’’) reserves the right the right to amend or modify any of these terms and conditions in its sole discretion at any time without notice. By using this website, you accept those amendments. It is your responsibility to periodically refer to this website for any updates.


Note: Your continued use of the website after posting of any changes to our Terms and Conditions constitutes your acceptance of those changes and updates. You must not access or use the website if you do not wish to be bound by these Terms and Conditions.

T&C

Privacy Policy

Eat Castelli Romani LLC., a Georgia limited liability company (“Eat Castelli Romani”) offers food & wine
vacations to Italy.


By visiting www.EatCastelliRomani.com you accept to and agree to be bound by the following terms and conditions, including our disclaimer, privacy policy and booking terms and conditions posted on this website and incorporated herein reference.


When referencing the words ‘’you’’, ‘’your’’, or ‘’customer’’ we are referring to anyone/party that visits or views our website. Eat Castelli Romani (‘’company’’, ‘’I’’, ‘’we’’, ‘’our’’ or ‘’us’’) reserves the right the right to amend or modify any of these terms and conditions in its sole discretion at any time without notice. By using this website, you accept those amendments. It is your responsibility to periodically refer to this website for any updates.


Note: Your continued use of the website after posting of any changes to our Privacy Policy constitutes your acceptance of those changes and updates. You must not access or use the website if you do not wish to be bound by this Privacy Policy.


This Privacy Policy applies to the website www.EatCastelliRomani.com and governs its data collection, usage, and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website.

NON-PERSONAL AND AGGREGATED INFORMATION

When you visit www.EatCastelliRomani.com, our systems log in data such as your domain name, the name of the web page from which you’ve entered our website, which pages you visit, and how much time you spend on each page.


Additionally, like other websites, this website automatically collects certain information about you through Log Data and Google Analytics. Log Data is your “IP” address, browser information, Internet Service Provider’s information, your operating system, and your browser type. Similarly, Google Analytics collects certain information about your location, browsing history, the pages you visit, the equipment you used to access the website, traffic patterns, and other general patterns related to your use of the website. We use this information to monitor and improve our website to better service our customers.

USE OF COOKIES

www.EatCastelliRoamni.com may use ‘’cookies’’ to better serve you and help to personalize your online experience. Cookies are small text files with small amounts of data that include an anonymous, unique identifier that a website sends to your computer’s hard drive when you visit a website. Eat Castelli Romani will never sell or share non-aggregated information contained within cookies to any third parties. Similar to other websites we automatically collect some non-identifiable information about who visits our website, such as, but not limited to your IP address, geographic region, language preference, date and number of visits. You may also accept to turn off cookies. Most browsers automatically accept cookies, but you may modify your settings/preferences to disable them. If you decide to turn off cookies, you may not be able to use some features of our website, including but not limited to making a reservation, scheduling a video conference with us or other. We may use cookies to better optimize your personal browsing experience, to better service you.

USE OF INFORMATION ON THIS SITE

Any written text from www.eatcastelliromani.com can NOT be shared to any outside websites, magazines, social media or the like without written permission and consent via info@eatcastelliromani.com

PERSONAL INFORMATION

You may use our website www.EatCastelliRomani.com without divulging any personal identifiable information. Our website does not collect any identifiable information about individuals, unless information is provided on a voluntary basis, including but not limited to- requesting a brochure, scheduling a chat, requesting pricing, subscribing to our newsletter or booking a reservation.

 

When submitting personal information on our website www.EatCastelliRomani.com you accept that this information may be transferred and may be stored and processed in another country which may not provide privacy protection policies like those in your home country.

DISCLOSURE OF YOUR PERSONAL INFORMATION
www.EatCastelliRomani.com does not sell or share personal information, provided by you to any third parties or non-affiliated companies, except to provide the products or services you’ve requested, or to comply with state or federal law upon request from these legal authorities.


SECURITY
We value the security of your personal information, and we strive to follow commercial industry standards to protect the information you’ve voluntarily and automatically provided to us. However, no method of transmission over the internet is completely secure and Eat Castelli Romani cannot secure or guarantee the absolute security of your information. When providing us with a payment via a debit/credit card you may be directed to a third-party to complete your transaction. Any information you provide during the check- out process is not stored on www.EatCastelliRomani.com , instead it is provided to the third-party vendor that completes your purchase.


By using www.EatCastelliRomani.com you agree to hold us harmless for any security breach and for any unauthorized use of your personal information by third parties. You, the customer also agree that Eat Castelli Romani cannot be held responsible for any disclosure of your information through www.EatCastelliRomani.com without our knowledge and consent.


Regolamento generale sulla protezione dei dati (General Data Protection Regulation- GDPR)
Under the GDPR, if you are within the European Union, you are entitled to certain rights and information as
listed below:

 

We will retain any information you choose to provide to us until:
You ask us to delete the information by sending a request to info@eatcastelliromani.com  
Our decision to cease using our existing data providers.
Eat Castelli Romani decides to no longer be in business or continue to offer services.
The data is no longer needed to provide you service, is too costly to maintain further retention, or Eat Castelli Romani decides or finds it outdated.
You, the customer also has the right to request access to your data that we store and have the ability to access your personal data.

You have the right to either rectify or erase your personal data. You have the right to verify the accuracy of your personal data and have it corrected or removed completely.
You have the right to seek restrictions on the processing of your data. When you restrict the processing of your data, we may store your data but cannot process it further.
You have the right to object to the processing of your data in certain circumstances including but not limited to direct marketing, profiling, statistical purposes, automated decision making, and tasks based on legitimate interests or in the public interest/exercise of official authority.
You have the right to request your personal data from us, receive it and transfer it to another controller. 
You have the right to withdraw consent at any time. If you have provided consent to Eat Castelli Romani processing of your personal data, you have the right to withdraw that consent any time without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
Eat Castelli Romani require only the information that is reasonably necessary to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

 
EMAIL MARKETING 
You have the option of opting in or unsubscribing from our email list. By subscribing and opting in, you agree to receive newsletters, updates, messages, promotional materials, and any other content related to www.EatCastelliRomani.com . When you send an email, your email message along with email address and responses are saved for communication purposes with you. This information is kept confidential, and we do not share, sell, or trade your email information with third parties except as otherwise stated in this privacy policy.


SOCIAL MEDIA AND COMMENTS
If you leave a comment on any of Eat Castelli Romani’s social media profiles, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. When you leave a comment, your name, email address and website/organization name is not shared with a third party and may be used to communicate with you.


Social media sites (Instagram, Facebook, Twitter, Pinterest and the like) can track your personal information. Should you choose to interact with us on social media, please note that you will be voluntarily disclosing that personal information. This information is no longer private. It becomes public information and can be collected and used by others. Eat Castelli Romani has no control over and take no responsibility for the use, storage, or dissemination of such publicly disclosed personal information by you.
Any such interactions via comments and social media with us do not subject us to any kind of liability related to misuse of your information by others.


UPDATES TO OUR PRIVACY POLICY
Eat Castelli Romani reserves the right to modify and update our privacy policy as needed. You, the customer are responsible for visiting this page to check for any updates to this policy. Any modifications to this policy will be effective upon our publishing of the new terms and your continued use of www.EatCasteliRomani.com after the posting of any updates constitutes your acceptance of the modified privacy policy.


QUESTIONS OR COMMENTS?
For any questions or comments regarding our privacy policy, please contact us at info@eatcastelliromani.com

Privacy Policy

Booking Terms and Conditions

When reserving a tour with us, the customer holds a contract with Eat Castelli Romani. We reserve the right to nominate to the customer in writing any other company or person to have the benefit of some or all of the provisions of this contract, which we may then specify, as if you, the customer, had agreed to the provisions concerned directly with that company or person.

 

Eat Castelli Romani acts as a booking agent and contracts directly with restaurants, guides, vendors and other service providers. All bookings with third party providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these third-party providers limit or exclude liability in respect of death, personal injury, delay and loss or damage to personal belongings. We cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.

To reserve your place on any of the trips provided by Eat Castelli Romani, you must agree to our terms and conditions. Upon release of your non-refundable deposit payment, all customers submit 100% compliance to our Terms and Conditions, Booking Policy, Disclaimer and Privacy Policy. Should any doubt arise prior to booking your tour please contact us: info@eatcastelliromani.com

Reservations and Payments
All trips are quoted in US dollars ($) USD.


Eat Castelli Romani accepts payment through any major debit or credit card via PayPal or bank wire transfer.


All prices listed are PER PERSON. Prices DO NOT include personal items such as, but not limited to – travel documents, passports, visas, airline travel, travel insurance gifts and souvenirs.


Customers are required to make reservations in the full name that is printed on their government issued document they will use for travel. Eat Castelli Romani cannot be held responsible for incorrect names and identifying information voluntarily provided to us, by you, the customer. It is the responsibility of each customer to correct any incorrect reservation information given prior to the confirmation of your trip.
Customers that are reserving a tour together and paying from one account will receive only one confirmation email to the email address listed upon making your reservation.


In order to reserve your place on any of the trips at Eat Castelli Romani, you must agree to the following terms and conditions as well as provide a valid form of payment for your reserved tour. Payment in part or whole is an acceptance of these terms and conditions.


Upon receipt of your pre-reservation form, Eat Castelli Romani will issue a confirmation email and invoice of our travel fee within 48 hours. Your deposit is due within 48 hours to confirm participation on our tour. The remainder of your tour fees must be paid within 90 days of receipt of your invoice or we cannot confirm your place on tour. 

Written confirmation by us is required in order to participate on any tour with Eat Castelli Romani. It is the responsibility of the customer, to check the accuracy of the reservation details.

​Eat Castelli Romani/ Eat Castelli Romani LLC. will appear on the customer’s credit card statement in the case of an online transaction/purchase.

Let it also be noted that you are required to complete and sign a travel waiver, which must be received at least 45 days prior to your tour’s departure date in order to participate in our tours.
If a signed and completed waiver is not received when due, Eat Castelli Romani reserves the right to cancel the reservation and apply the cancellation fees as outlined below. 


Due to the complex planning, logistics, reserving, and ticket issuing that goes into our customer’s tours, Eat Castelli Romani asks that your tour fee be made in full no later than 90 days following the receipt of your invoice. If payment is not received within the requested time, as listed in your confirmation email/invoice, we cannot guarantee your participation on your scheduled tour.

Day-Tours 

Day tours(retreats) are to be paid in full at the time of booking. Where stated, fees include meals and transport. If you are unable to attend a day tour for any reason, please cancel your booking via email no later than 48 hours in advance.

Last-minute reservations 

If reserving a trip ''last-minute'' or  60-90 days prior  to your scheduled trip's start date, we ask that payment be completed in full after the receipt of your confirmation packet and invoice email. 


*All reservations may be paid in full after receipt of your deposit.

Cancellation polices
Cancellation by you, the customer must be made in writing via email to info@eatcastelliromani.com and may incur an additional fee. Please include your name, booking number and the scheduled start date of your tour. A tour is considered successfully canceled only after we send successful notification via email and cancellation fees are assessed.


The following cancellation policies apply:

  • Eat Castelli Romani reserves the right to charge cancellation fees as follows:

  • If cancellation occurs 42 days or more prior to the start date of your trip, Eat Castelli Romani will retain the non-refundable deposit as well as 30% of your trip fee.

  • If cancellation occurs between 41-31 days prior to your tour’s start date, Eat Castelli Romani will retain the non-refundable deposit as well as 50% of your trip fee.

  • If cancellation occurs between 30-21 days prior to your arrival date Eat Castelli Romani will retain the non-refundable deposit as well as 80% of your trip fee.

  • If cancellation occurs 20 days or less prior to your arrival date Eat Castelli Romani will retain the non-refundable deposit as well as 100% of your trip fee.

These fees are NON-REFUNDABLE

  • Room-upgrades and add on services (e.g., room service)

  • Optional excursions

  • Day tours 

CANCELLATION BY EAT CASTELLI ROMANI
Eat Castelli Romani guarantees a trip will run once four or more guests have reserved their spots.  All custom tours are guaranteed.  We will do our best to inform you about potential cancellations well in advance.  When, for any reason, Eat Castelli Romani cancels a trip, the customer has the right to claim reimbursement, only of the sum paid to Eat Castelli Romani. Eat Castelli Romani is not responsible for expenses that are incurred in preparation for any cancelled trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness.
In case of acts of force majeure (strikes, road conditions, weather and or the like) Eat Castelli Romani may modify the itinerary with alternative solutions maintaining the duration and quality of the service.

If necessary, trip-participation documents and payment are not received when due, Eat Castelli Romani reserves the right to cancel the reservation and apply the cancellation fees as outlined under section:


CANCELLATION POLICIES


RESCHEDULING & TRANSFER POLICY
I, the customer understand that all tours hosted by Eat Castelli Romani are non-transferable.


Rescheduling is at the discretion of Eat Castelli Romani and we cannot guarantee that your tour will be rescheduled, as requested by you. If you need to reschedule your tour, please contact us at: info@eatcastelliromani.com

 

Tour details
Unless otherwise stated, Eat Castelli Romani provides round-trip ground transportation and accommodations for the specified number of nights of your trip.

Children under the age of 18 who attend one of our tours must be accompanied by a legal parent/guardian, that is an adult who has a right under the law to travel with said child(ren). If bringing along children under the age of 18, you the customer, and responsible adult are solely responsible for the safety of that child(children), including providing necessary travel documentation and safety equipment (such as infant/child seats and or strollers etc.) where appropriate. You, the customer also agrees to hold Eat Castelli Romani, and all of our third-party providers harmless in the event of any incident to your child(ren) related directly or indirectly to voluntary participation on one of our tours.


Each of Eat Castelli Romani tours include one or more tour experts to assist you prior to your arrival in Italy. Our tour expert can be contacted via email, phone or video chat prior to your arrival on one of our tours. Your tour expert will provide you with invaluable information concerning pre-departure requirements, re- entry requirements, pick up and drop off information, recommendations on where to eat and what to see and do during the customer’s free time on tour and more.


Once you arrive in Italy our experts will accompany you on guided excursions and walking tours to help you experience genuine Italian life and to give you an insight into the local Italian culture and cuisine.

 

ITINERARY DETAILS AND DISCLAIMERS
Featured and Custom Itinerary(ies)- The information provided in the trip details documents, on our website, custom itineraries and brochures have been compiled in good faith. However, they are subject to change, and do not form part of the contract between the client and the tour operator, Eat Castelli Romani. The itinerary featured is correct at time of printing and/or publishing. It may differ slightly to the one in the brochure or online. Occasionally our itineraries change as we make improvements based on travelers’ comments and our own research.


While it is our intention to adhere to each itinerary as originally described, there is a certain amount of flexibility built into every itinerary and on occasion it may be necessary, or desirable to make alterations. Due to our style of travel and locations we’ll visit, travel can be spontaneous, we are a small area of Italy and things may change with little notice. The trip details documents, online tour pages, and brochures are only a general guide to the tour and region and any mention of specifics are by no means a guarantee that they will be visited or encountered.


Additionally, any travel times and response times listed are approximations only and subject to changes
due to local/unforeseen circumstances.

CUSTOMER RESPONSIBILITIES


Airline travel

It is each customer’s responsibility to book and reserve their own flight. Due to airline preference, frequent flier milage, airline alliance and other, Eat Castelli Romani cannot arrange air travel.


Arrival
Pick up can be arranged for customer’s arriving on the start date of their tour. Please note- we only make one airport pickup. Airport pickup will be scheduled between 8:30 a.m. and 11:00 a.m., the time to meet the majority of arriving flights. If possible, we ask customers to please schedule their flight between this window. Earlier arrivals will have a longer wait. Those arriving after noon will be asked to schedule their own arrival to their accommodation or pay an additional fee for pick-up at a later time. Details including signage and location of pickup will be detailed in your Travel Packet prior to your arrival in Italy.


Departure
Once your scheduled tour has come to an end, on the final day of your scheduled tour’s end date we will transfer you to the nearest airport (FCO). If being transferred by Eat Castelli Romani, departure must be on your tour’s scheduled departure date only. Failure to notify us of any departure time may result in the missing of your flight home or connecting flight. Please note-we only make one drop-off at the FCO airport and will schedule this time according to the majority of needs of customers on our tour. Customer’s may also arrange their own transportation from their accommodation on the final day of their scheduled tour with Eat Castelli Romani at a later time, for an additional fee. Eat Castelli Romani will not be held liable for any missed travel, or any fees incurred by but not limited to additional hotel stays, airline fees, a prolonged stay in Italy or the like. Eat Castelli Romani is not liable if any service departs or arrives later than the specified time, even if as a result the customer misses a connecting service. If you, the customer decides to depart on a date later than your tour’s departure date, Eat Castelli Romani will not be liable for the therein after 8:00 a.m. on the final day of your scheduled tour.


Luggage/Baggage

It is each customer’s responsibility to pack responsibly. Please, adhere to your local airline, airport and arrival airport’s rules and regulations in regard to items that are and are not permitted. Each airline has specific requirements detailing baggage size and weight. It is the responsibility of each customer to make sure that all baggage requirements adhere to your chosen airline. Eat Castelli Romani is not liable for any illicit or illegal items transported by you, the customer. Eat Castelli Romani also accepts no liability for additional charges incurred, additional security checks or any item discarded by any airline and or airport.


Documents

It is each customer’s responsibility to make sure they are in possession of any valid travel documents for entry into Italy (i.e. passports, visa, permits, certifications or I.D.’s) prior to your arrival in Italy. Eat Castelli Romani is not liable for any problems, delays or denied entry in the event that you are in possession of invalid travel documentation.


Passports

While we do our best to ensure easy entry into Italy, Eat Castelli Romani cannot be held liable for any denied entry into Italy due to passport issues. Please note, our partner accommodations may require a copy of your passport photo page, if required, you will be notified prior to your arrival in Italy. 


COVID/Coronavirus Info

Due to the continuously changing information regarding the current coronavirus outbreak we ask that you, the customer check your country’s Italian embassy and health ministry websites for the latest, most up to date info surrounding the pandemic and travel to Italy information and requirements.


Compliance

The customer agrees to comply with the authority of the local hosts, Travel Experts, and/or Guides, as well as the laws and regulations of Italy, including COVID-19 protocols, customs and foreign exchange restrictions. If the customer does not comply or disrupts the safety of the group, local hosts, travel Experts and/or guides, Eat Castelli Romani reserve the right to dismiss the customer from the tour. The customer will be asked by the local host or guide to leave the tour. A dismissed customer is not eligible for refunds under such circumstances.


Personal belongings

Eat Castelli Romani any vendors or third parties are not responsible for any theft, lost items or damages to customer’s personal belongings, regardless of the circumstances. It is the sole responsibility of the customer to ensure the security and safety of all personal items. 


Meeting place

We ask that each customer arrive at the designated meeting spot at least 10-15 minutes prior to transport to your tour’s scheduled activity. No refund will be given to those customers who do not show up at the meeting point at the set time. Customers who miss an arrival time due to negligence are not entitled to a refund.


Accommodations

Eat Castelli Romani and its accommodation partner(s) make every effort to comfortably host each individual customer. Accommodations are double occupancy (two persons to a room) or single occupancy. Room upgrades are available for an additional fee as listed on www.EatCastelliRomani.com. If your room upgrade becomes unavailable prior to your scheduled tour’s start date, you will be reimbursed for your upgrade fee only. Upgraded rooms are available on a first come, first served basis. If your room selection becomes unavailable at your time of booking, we will do our best to accommodate you in a similar room.


The customer accepts that use of air-conditioning in Italy differs greatly from the United States. Many of our partner residences/hotels were built before central air conditioning was introduced and MAY NOT come equipped with central air cooling.


Eat Castelli Romani will not be held liable if chosen or mentioned accommodation on www.EatCastelliRomani.com , in brochures, itineraries or the like become unavailable due to unforeseen circumstances e.g. remodeling, over booking, closure etc. or due to negligence on our part. If mentioned accommodation becomes unavailable we will communicate this to you in writing, if you are unsatisfied with our similar accommodation selections you may receive a refund of your accommodation fees ONLY.


Activity level

Eat Castelli Romani itineraries include walking and other activities which involve varying degrees of physical exertion. It is the customer’s responsibility to ensure that they are of adequate physical condition to participate in our tours.


Group Harmony

To ensure each customer has an enjoyable stay with us, Eat Castelli Romani reserves the right to accept, reject or remove any individual who is deemed disruptive to the synergy of the group. Expenses, including but not limited to cancellation fees, airline fees, accommodation fees etc. will be the responsibility of the expelled customer. All unused services will be non-refunded.


Travel insurance 

None of Eat Castelli Romani tours include individual travel insurance. It is the responsibility of each customer to obtain travel insurance prior to your arrival in Italy. Eat Castelli Romani strongly recommends guests arrange travel insurance to cover cancellations due to unforeseen circumstances. All claims to reimbursements for insurance must go directly through the insurance provider, and not Eat Castelli Romani or its affiliates.


Marketing

The customer agrees and allows Eat Castelli Romani to take photographs and film videos of the customer for the purpose of marketing. Such photographs and films may be used in but are not limited to, our website, brochures, print media and promotional videos. These stills, images and videos may be used for advertising, marketing, and publicity without obtaining further consent or payment from the customer for the use of these films and photographs.


Weather

The customer agrees that weather is unpredictable and that if any tour is delayed, postponed, or cancelled due to acts of nature, Eat Castelli Romani will make every effort to accommodate the customer but shall not be held responsible for any cancelled tours.


Complaints

If a problem arises during the customer’s vacation, please inform us immediately. Complaining at the time of the problem will likely yield the best results. It is, therefore, a condition of this agreement that the party communicates any problem to us and attempts to resolve any issue(s) before departure directly with Eat Castelli Romani as soon as the problem arises.


DISPUTES
Any complaint by the client must be communicated in writing to Eat Castelli Romani LLC. immediately. Complaints or disputes that cannot be resolved amicably between the client and Eat Castelli Romani LLC.,
shall be referred and directed to arbitration as listed below. Shall complaints or disputes incur legal costs, each party shall bear its own costs, fees, and attorney’s fees in the event of an action or proceeding arising out of this agreement.


BINDING ARBITRATION
I, the customer agrees that any dispute concerning, relating, or referring to these Terms and Conditions, itineraries, www.EatCastelliRomani.com, and the like shall be resolved exclusively by binding arbitration pursuant to the US Federal Arbitration Act.


Such proceedings shall be governed by substantive, not procedural Georgia law and will take place in Atlanta, Georgia. The arbitrator and not any federal, state, or local court agency shall have exclusive authority to resolve any dispute relating to the interpretation, enforceability, applicability, conscionability and/or formation of these Terms and Conditions, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by agreeing to these Terms and Conditions, you, the customer and we, Eat Castelli Romani are waiving our right to trial by jury.

NON-DISPARAGEMENT

In the event of a dispute between you, the customer and Eat Castelli Romani, you agree to not engage in any conduct or communications, public or private designed to disparage Eat Castelli Romani, its employees, guides, contractors, vendors or suppliers. Where requested by law, you are not prohibited from sharing your thoughts and opinions as part of the legal process.


SEVERABILITY

In the event that one or more of the provisions, terms or clauses of this agreement is determined by a court of competent jurisdiction to be illegal, invalid or unenforceable, such offending terms or clauses shall be severed from the agreement and the remaining provisions, terms or clauses shall not be affected and shall remain.  In the event of such severance, the remaining provisions, terms and clauses shall be binding and enforceable.

Booking Terms and Condition

Disclaimer

Release of liability

Eat Castelli Romani (A Georgia limited liability company) and its website, brands, partners, subsidiaries, vendors, affiliated entities and representatives act only as an agent for hotels, restaurants, vineyards, transportation companies, owners or contractors providing accommodations, transportation providers or other service providers/suppliers. Such services are subject to the terms and conditions of those suppliers. Eat Castelli Romani does not maintain any control over the personal equipment, or operations of these suppliers and assume no liability for services provided by third-party suppliers.


By visiting this website (www.EatCastelliRomani.com) you, the customer agree that under no circumstances shall Eat Castelli Romani, it’s independent contractors, vendors, partners, subsidiaries and anyone working with us assume no liability and shall not be liable for direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other actions resulting in any loss, injury, damage or death to a person or property or otherwise any connection with accommodations, transportation, or other service(s) resulting directly or indirectly from any acts of co-travelers, suppliers, natural disasters, delays, cancellations and incidents related to weather conditions, health related issues before, after or during the tour, fire, malfunction of machinery or equipment, acts of government or other ruling bodies, de jure or de facto, wars, strikes, riots, pandemics, epidemics, terrorist acts, acts of war, civil unrest, quarantine, dangers associated with pests or insects, animal bites, marine life or vegetation of any kind, dangers with recreational activities such as, but not limited to swimming, canoeing, hiking, walking etc., food poisoning, illness or the threat thereof or for any other cause beyond direct or indirect control of Eat Castelli Romani. Delays, defaults, cancellations or changes to itineraries or schedules or from any causes beyond the control of Eat Castelli Romani or for loss or damage resulting from insufficient or improperly issued passports, visas or other travel documents, and that Eat Castelli Romani assumes no liability sustained or incurred by any customer as a result of any causes and is not liable for defaults or breach of contract of those persons, suppliers, vendors or third parties not directly under the control of Eat Castelli Romani. In addition, you the customer also releases Eat Castelli Romani from its own negligence and assume all risk thereof.


The customer also agrees that under no circumstances Eat Castelli Romani shall not be held liable for any damages resulting from the use of this website www.EatCastelliRomani.com , including, but not limited to all content and services presented here.


You, the customer also agrees that your use of www.EatCastelliRomani.com is at your sole risk and that you are solely responsible for the accuracy of any personal information provided.


You, the customer also expressly agree that Eat Castelli Romani, its partners, vendors, third parties and anyone else working alongside us shall assume no liability to you for any damages resulting in any errors or omissions on the website, delay or denial of any products or services, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer viruses, hacking of information, and any other system failures; any loss of income, use, data, revenue, profits, business or any goodwill related to the website; any theft or unauthorized access by third parties of your information from the website regardless of our negligence; and any use or misuse of the information, products and/or services offered here. 


Assumption of risk

You, the customer accepts and assume full responsibility for any and all risks of injury, illness or death and of the negligence of Eat Caselli Romani and agree to hold Eat Caselli Romani harmless from claims of any third-party negligence. You, the customer assumes all related risks, both known and unknown to you and your participation during any activities on one of our tours. You, the customer also understands, accept, and acknowledge that you are voluntarily participating in a food tour and have no known food-allergies or food aversions which would impair your ability to participate in this tour and are willing to assume all risks that may be created directly or indirectly by such condition(s). While we make every effort to accommodate each guest, Eat Castelli Romani cannot guarantee meals for customers with food allergies/aversions. You, the customer also give permission to Eat Castelli Romani, its tour directors, guides, tour experts or the like to arrange any emergency medical treatment and hospitalization as necessary for you without any further consent.


Indemnification
You, the customer agree to indemnify and hold Eat Castelli Romani and/or its independent contractors, vendors, partners, subsidiaries and anyone working with us harmless from all losses, claims, damages, actions, suits, demands, judgements and proceedings, including costs, expenses and all attorney’s fees (‘’liabilities’’) assessed against or otherwise incurred by you arising in whole, or in part from, but not limited to actions or omissions whether done negligently or otherwise by you , your agents, directors, officers, employees or representatives; all your actions and use of our www.EatCastelliRomani.com including products and services; violation of any laws, rules, regulations or ordinances by you; violation of any terms and conditions of www.EatCastelliRomani.com by you or anyone related to you; infringement by you or any other user of your account of any intellectual property or other rights of anyone. Eat Castelli Romani will notify you promptly of any such claims or liability and reserves the right to defend such claim, liability or damage at your expense. You shall fully cooperate and provide assistance to us if/when requested, without any cost, to defend any such claims.

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